Activate your 2GoBroadBand SIM

Step 1 — Pick the right activation

Brand new number (you're new to 2GoBroadBand)

We'll allocate you a fresh Australian mobile number. Activation is instant.

Keep your existing number (porting)

You can port your number across from another carrier. We need your existing mobile number, your account number with the previous carrier, and your DOB or account PIN. Porting usually completes within 2 hours but can take up to 24 in rare cases.

Step 2 — Activate online

The fastest way is via our portal:

1. Open 2gobroadband.com.au and sign in to My Account.
2. Click Activate SIM.
3. Enter your SIM serial (ICCID) and personal details.
4. Choose new number or port-in.
5. Submit.

Step 2 (alternative) — Activate by phone

Prefer to talk to a human? Call 1300 677 185 Mon–Fri 8am–8pm AEST and we'll do it for you. Have your SIM card and ID ready.

Step 3 — Pop the SIM in

1. Push the SIM ejector tool (or a paper clip) into the SIM tray hole on your phone.
2. Place the SIM in the tray with the gold contacts down.
3. Reinsert the tray.
4. Power your phone off and back on.

Step 4 — Confirm it's working

• You should see "2GoBroadBand" or our wholesale network name in the signal area.
• Try sending a test SMS to a friend.
• Open a webpage to confirm data is flowing (after disabling Wi-Fi).
• Call our test number: 500 from your handset for a free check tone.

Trouble shooting

• "No service" — restart the phone. If still no service after 30 minutes, call us.
• SMS works but data doesn't — check APN settings. Ours is 2go.au. We'll send these as part of the welcome SMS.
• Port is stuck — if a port hasn't completed after 24 hours, call us and we'll chase it.

eSIM

eSIM activation is available for compatible iPhone and Samsung devices. Choose "eSIM" during signup or in the portal; we'll send you a QR code by email. Scan it from Settings > Mobile > Add eSIM.

Stuck?

Call 1300 677 185 or text 0456 783 922. We're here every day.