Critical Information Summaries
Updated: May 2025All prices include GST
What is a CIS? A Critical Information Summary (CIS) is a one-page snapshot of your plan as required by the ACMA's Telecommunications Consumer Protections Code (TCP Code). It tells you the key things to know — plan inclusions, pricing, contract length, and what you might pay if you cancel — before you sign up.
NBN Home Plans
Extra Value
25/5 Mbps · Unlimited data
- Min. monthly:
- $67.00
- Typical evening:
- 22 Mbps
- Contract:
- No lock-in
- Min. total cost:
- $67.00 (1 month)
- Setup:
- $0
- Cancellation:
- 30 days' notice, no ETC
Power Home
100/20 Mbps · Unlimited
- Min. monthly:
- $89.00
- Typical evening:
- 94 Mbps
- Contract:
- No lock-in
- Min. total cost:
- $89.00 (1 month)
- Setup:
- $0
- Cancellation:
- 30 days' notice, no ETC
Superfast nbn™
250/25 Mbps · Unlimited
- Min. monthly:
- $99.00
- Typical evening:
- 225 Mbps
- Contract:
- No lock-in
- Min. total cost:
- $99.00 (1 month)
- Setup:
- $0
- Cancellation:
- 30 days' notice, no ETC
Litespeed Plan
1000/50 Mbps · Unlimited
- Min. monthly:
- $123.00
- Typical evening:
- 910 Mbps
- Contract:
- No lock-in
- Min. total cost:
- $123.00 (1 month)
- Setup:
- $0
- Cancellation:
- 30 days' notice, no ETC
NBN Business Plans
Litespeed Business 50
50/20 Mbps · Unlimited · 4-hr SLA
- Min. monthly:
- $113.00
- Contract:
- No lock-in / 12mo / 24mo
- Min. total cost:
- $113.00 (1 month)
- Setup:
- $0
- ETC (12mo):
- Remaining months × monthly
Litespeed Business 100
100/40 Mbps · Unlimited · 4-hr SLA
- Min. monthly:
- $133.00
- Contract:
- No lock-in / 12mo / 24mo
- Min. total cost:
- $133.00 (1 month)
- Setup:
- $0
- ETC (12mo):
- Remaining months × monthly
Litespeed Business Gigabit
1000/400 Mbps · Unlimited · 4-hr SLA
- Min. monthly:
- $233.00
- Contract:
- No lock-in / 12mo / 24mo
- Min. total cost:
- $233.00 (1 month)
- Setup:
- $0
- ETC (12mo):
- Remaining months × monthly
SIM (Mobile) Plans
2Go Saver
10 GB · 4G national
- Min. monthly:
- $25.00
- Contract:
- No lock-in
- Min. total cost:
- $25.00 (1 month)
- Cancellation:
- End of billing month
2Go Essential
50 GB · 5G national
- Min. monthly:
- $33.00
- Contract:
- No lock-in
- Min. total cost:
- $33.00 (1 month)
- Cancellation:
- End of billing month
5G Elite 150
150 GB · 5G national
- Min. monthly:
- $65.00
- Contract:
- No lock-in
- Min. total cost:
- $65.00 (1 month)
- Cancellation:
- End of billing month
What's included on every plan
- Unlimited data (subject to Fair Use Policy).
- Free standard activation on no-lock-in plans.
- Free Australia-based support 7 days a week.
- No setup fees on month-to-month plans.
- Bring-your-own modem support, or buy a pre-configured 2Go-supplied modem.
What might cost extra
- Optional pre-configured modem: from $129 (one-time).
- Static IPv4 address: $10/month (business plans).
- Pro install / cabling: quoted on request (developers and complex installs).
- Late payment fee: $10 if invoice unpaid 7 days after reminder.
- Reconnection fee after suspension: $25.
Connection times
Typical activation is 1–3 business days for active services and 5–10 business days where new nbn co installation is required. Developer and estate connections are scoped individually.
Customer service
For sales, billing, or technical help: 1300 677 185 or [email protected].
Complaints
If something isn't right, please tell us first. If you remain unsatisfied you can escalate to the Telecommunications Industry Ombudsman at www.tio.com.au or 1800 062 058.
This summary is provided in accordance with the TCP Code. Full terms apply — see our Standard Form of Agreement.