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Legal

All 2GoBroadBand legal documents in one place

Plain English first. We've written our customer-facing terms in plain Australian English wherever we can. The full legal documents live below — click any title to read the full text.

Customer agreements

Standard Form of Agreement (Terms & Conditions) — the master contract for all 2GoBroadBand services.
Critical Information Summaries — plan-by-plan summaries required by the TCP Code.
Acceptable Use / Fair Use Policy — what you can and can't do on the network.

Customer rights & protection

Privacy Policy — how we handle your personal information.
Financial Hardship Policy — help if you're struggling to pay.
Complaints Handling Policy — how to raise an issue with us, and how to escalate to the TIO.
Accessibility Statement — our WCAG commitment and assistive options.
Disaster Support — help for customers in declared emergency areas.

Corporate information

Legal name: 2GoBroadBand Pty Ltd
ABN: [INSERT ABN]
ACN: [INSERT ACN]
Registered office: 19/39 Essex St, Pascoe Vale VIC 3044, Australia
Carrier classification: Carriage Service Provider (CSP) under the Telecommunications Act 1997 (Cth)
Industry codes we comply with:
- Telecommunications Consumer Protections (TCP) Code C628:2019
- Telecommunications (Customer Service Guarantee) Standard 2011
- Privacy Act 1988 (Cth) & Australian Privacy Principles
- Spam Act 2003 (Cth)
- Telecommunications (Interception and Access) Act 1979 (Cth)

Regulators and dispute bodies

Telecommunications Industry Ombudsman (TIO) — tio.com.au · 1800 062 058
Australian Communications and Media Authority (ACMA) — acma.gov.au
Office of the Australian Information Commissioner (OAIC) — oaic.gov.au · 1300 363 992
Australian Competition and Consumer Commission (ACCC) — accc.gov.au

Intellectual property

The 2GoBroadBand name, logo, and all content on this website are the property of 2GoBroadBand Pty Ltd or used under licence. "nbn" and "nbn™" are trademarks of nbn co Limited. All other trademarks are the property of their respective owners.

Government information requests

Law-enforcement and government information requests should be directed to [email protected] with the subject line "Government Information Request". We comply with all valid requests under Australian law as detailed in our Privacy Policy.

Questions

For any legal questions, contact our Legal Officer at [email protected].